Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Application integration and legacy system migration for Springer Science Business Media

The client needed to streamline its business processes. Our software improved operational efficiency across the IT landscape...


Increasing efficiency by automating business processes

The client needed to improve efficiency at a facility. Today, more than 100 users benefit from faster business processes...


Developing speech analysis software for the call center

The Reksoft development team is earnestly redesigning the architecture of the product...

All case studies