Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies

Developing a system for booking plane tickets for Neva Travel

Neva Travel is a leading Russian tour operator. The company was founded in 1990. The company specialises in outbound tourism, and has always positioned itself as a fullservice operator. Today, Neva offers trips to more than 50 countries.

Delivering an innovative collaboration system using agile development

The client needed a unified management system to improve access and efficiency. We designed a scalable system capable of serving 100 users in multiple locations...

Creating a complete e-commerce solution for trading foreign currency

The client needed to offer a new platform to remain competitive. Our system broadens the range of users with high availability and faster processing...

All case studies