Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Building a brand management system using EMC Documentum for Lenze

The client needed to get organised. Our bilingual brand management system manages multimedia content, benefiting 1000 users...


Introducing an audio recognition system

The client needed to add compelling new services to remain competitive. Our song recognition service ensures more subscribers and more revenue...


Launching an Internet traffic optimization system

Tele2 decided it needed to optimize its packet data to improve the efficiency of content delivery. These measures were aimed at improving the subscriber satisfaction and thus increase traffic...

All case studies