Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Planning system module development

The company needed to minimize the costs of warehousing and transportation, as well as reducing losses related to extended storage of raw materials...


Bringing Klever a competitive advantage

The client needed to augment their application suite. We delivered a solution with a unique selling point...


Building a brand management system using EMC Documentum for Lenze

The client needed to get organised. Our bilingual brand management system manages multimedia content, benefiting 1000 users...

All case studies