Project case studies
Reksoft - Software Engineering & IT Outsourcing

Providing expert web services support services

Providing expert web services support services

Client

Fujitsu Technology Solutions (previously Fujitsu Siemens Computers) is the leading European IT infrastructure provider with a presence in all key markets in Europe, the Middle East and Africa, plus India, serving companies as well as consumers. The company achieved revenues of $47m in 2009.

Challenges

  • High IT maintenance costs
  • Migration of all web service support services to outsourcing company
  • Project take-up had to be fast with no service interruption
  • Selection criteria stipulated expertise in Microsoft Office SharePoint Server (MOSS)

Solution

  • Reksoft set up 12-strong maintenance centre
  • Trilingual Reksoft team spoke client’s language
  • Project managers worked from Reksoft’s Munich office

Result

  • Significant, recurring cost reduction of 50% on web service support services
  • All support functions and responsibilities transferred to Reksoft within just six months
  • Increased operational efficiency of web support services

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