Reksoft - Software Engineering & IT Outsourcing

Project case studies

Conducting an in-depth billing system audit

Conducting an in-depth billing system audit

Client

VivaCell MTS is Armenia’s leading mobile operator, with over 2 million subscribers. The company offers mobile services, innovative communication products, information transfer and business solutions.

Challenges

  • Increasing network coverage and new subscribers
  • Existing billing system was not sufficient
  • Audit of billing process was required
  • Equipment and budget needed to be determined

Solution

  • In-depth analysis and performance evaluation carried out in 3 weeks
  • Statistical information gathered at both OS and RDBMS level
  • Analysis also revealed frailties in nonbilling system areas
  • Our specialists visited client to compile detailed report

Result

  • Consultation identified billing issues We also identified frailties in other system areas
  • We determined necessary equipment and level of investment for client
  • Analytic report obtained 3 weeks after first contact

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Case studies


Creating a shared knowledge database for storing, updating and retrieving company knowledge for sales and customer service personnel

Due to the continuous expansion and improvement of its service package, Rostelecom needed a tool that would allow sales and service staff to quickly access relevant and reliable information on products, services and tariffs.

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